DPO@globtel.de<\/a><\/p>\n\n\n\n1. What Personal Data We Collect<\/h2>\n\n\n\n
We collect only the minimum necessary data to deliver our services:<\/p>\n\n\n\n
Automatically collected:<\/p>\n\n\n\n
\u2022 IP address, device information, browser type<\/p>\n\n\n\n
\u2022 Activity logs (e.g., service usage, login events)<\/p>\n\n\n\n
\u2022 Cookies (see Section 7)<\/p>\n\n\n\n
When you sign up or use services:<\/p>\n\n\n\n
\u2022 Name and email address<\/p>\n\n\n\n
\u2022 Payment method and transaction data (not full credit card numbers)<\/p>\n\n\n\n
\u2022 Country of residence or location (where needed for service delivery or compliance)<\/p>\n\n\n\n
When required by law (e.g. KYC\/AML):<\/p>\n\n\n\n
\u2022 Proof of identity (e.g. passport or ID card)<\/p>\n\n\n\n
\u2022 Proof of address (e.g. utility bill or rental agreement)<\/p>\n\n\n\n
\u2022 Selfie or facial verification (if required by law)<\/p>\n\n\n\n
We do not collect or store more information than legally required and never collect sensitive data unless required for compliance.<\/p>\n\n\n\n
2. How We Use Your Data<\/h2>\n\n\n\n
We use your data to:<\/p>\n\n\n\n
\u2022 Provide, activate, and manage services (eSIM, calling, messaging)<\/p>\n\n\n\n
\u2022 Verify identity where required by law<\/p>\n\n\n\n
\u2022 Manage customer relationships and communicate with you<\/p>\n\n\n\n
\u2022 Prevent fraud and ensure service integrity<\/p>\n\n\n\n
\u2022 Comply with legal and regulatory obligations<\/p>\n\n\n\n
\u2022 Improve and maintain our website and infrastructure<\/p>\n\n\n\n
We do not use personal data for profiling or automated decision-making.<\/p>\n\n\n\n
3. Legal Basis for Processing<\/h2>\n\n\n\n
Our processing of personal data is based on:<\/p>\n\n\n\n
\u2022 Contractual necessity: to provide services you request<\/p>\n\n\n\n
\u2022 Legal obligation: to comply with telecom regulations or KYC requirements<\/p>\n\n\n\n
\u2022 Legitimate interests: to prevent fraud, maintain security, or improve services<\/p>\n\n\n\n
\u2022 Consent: where legally required, e.g. for marketing communications or cookie usage<\/p>\n\n\n\n
4. Who We Share Data With<\/h2>\n\n\n\n
Globtel does not sell or share your personal data with third parties for marketing or commercial purposes.<\/p>\n\n\n\n
We may disclose data only to:<\/p>\n\n\n\n
\u2022 Regulators, tax authorities, or law enforcement when legally obligated<\/p>\n\n\n\n
\u2022 Network infrastructure partners to route your communications<\/p>\n\n\n\n
\u2022 Payment processors for handling transactions<\/p>\n\n\n\n
\u2022 Our legal or compliance advisors (under confidentiality)<\/p>\n\n\n\n
5. Data Transfers<\/h2>\n\n\n\n
Globtel stores and processes your data in the European Union. When data is transferred outside the EU (e.g. to a telecom partner), we ensure appropriate safeguards, such as:<\/p>\n\n\n\n
\u2022 Standard Contractual Clauses approved by the European Commission<\/p>\n\n\n\n
\u2022 Data processing agreements with required security standards<\/p>\n\n\n\n
6. Data Retention<\/h2>\n\n\n\n
We retain personal data only for as long as necessary for:<\/p>\n\n\n\n
\u2022 Service provision<\/p>\n\n\n\n
\u2022 Legal or regulatory compliance (e.g. telecom recordkeeping)<\/p>\n\n\n\n
\u2022 Resolving disputes and enforcing our agreements<\/p>\n\n\n\n
Examples:<\/p>\n\n\n\n
\u2022 Call and messaging logs: retained for up to 12 months (unless required longer by law)<\/p>\n\n\n\n
\u2022 KYC documents: retained for as long as required by applicable law<\/p>\n\n\n\n
\u2022 Payment records: retained for 7 years under accounting rules<\/p>\n\n\n\n
7. Cookies and Tracking<\/h2>\n\n\n\n
Globtel uses cookies and similar technologies to:<\/p>\n\n\n\n
\u2022 Enable secure login and account functionality<\/p>\n\n\n\n
\u2022 Analyse site usage and performance<\/p>\n\n\n\n
\u2022 Remember language or session preferences<\/p>\n\n\n\n
You can manage your cookie preferences through your browser. Certain cookies are essential to our services and cannot be disabled.<\/p>\n\n\n\n
8. Your Rights<\/h2>\n\n\n\n
Depending on your location, you may have the following rights:<\/p>\n\n\n\n
\u2022 Access \u2013 know what personal data we hold<\/p>\n\n\n\n
\u2022 Correction \u2013 fix inaccurate or incomplete data<\/p>\n\n\n\n
\u2022 Erasure \u2013 request deletion of your data (where legally possible)<\/p>\n\n\n\n
\u2022 Restriction \u2013 limit how we use your data<\/p>\n\n\n\n
\u2022 Portability \u2013 obtain your data in a readable format<\/p>\n\n\n\n
\u2022 Objection \u2013 object to processing under legitimate interest<\/p>\n\n\n\n
\u2022 Withdraw consent \u2013 at any time where processing is based on consent<\/p>\n\n\n\n
To exercise your rights, contact us at DPO@globtel.de.<\/p>\n\n\n\n
9. Additional Rights for UK & California Users<\/h2>\n\n\n\n
California (CCPA\/CPRA):<\/p>\n\n\n\n
You have the right to:<\/p>\n\n\n\n
\u2022 Know what categories of personal information we collect<\/p>\n\n\n\n
\u2022 Request deletion of personal information<\/p>\n\n\n\n
\u2022 Opt out of the sale or sharing of your personal information (we don\u2019t sell any)<\/p>\n\n\n\n
\u2022 Appoint an authorised agent to act on your behalf<\/p>\n\n\n\n
To make a request, contact: DPO@globtel.de<\/p>\n\n\n\n
United Kingdom (UK GDPR):<\/p>\n\n\n\n
You have similar rights to EU users under the UK GDPR. We apply equivalent protections to all our users globally.<\/p>\n\n\n\n
10. Data Security<\/h2>\n\n\n\n
Globtel implements strict technical and organisational measures to protect your data, including:<\/p>\n\n\n\n
\u2022 Encrypted data storage and communications<\/p>\n\n\n\n
\u2022 Multi-factor authentication and access controls<\/p>\n\n\n\n
\u2022 Regular vulnerability assessments<\/p>\n\n\n\n
11. Changes to This Policy<\/h2>\n\n\n\n
We may update this Privacy Policy from time to time. Changes will be posted on www.globtel.biz and take effect upon publication.<\/p>\n\n\n\n
Where legally required, we will notify you directly before changes take effect.<\/p>","protected":false},"excerpt":{"rendered":"
Dates Effective Date: 01.06.2023 Last Updated: 11.02.2026 Introduction This Privacy Policy explains how Globtel Latvia SIA (\u201cGlobtel,\u201d \u201cwe,\u201d \u201cour,\u201d or \u201cus\u201d) collects, uses, and protects your personal data when you use our services, including our eSIM, phone, messaging, and connectivity solutions. This Policy applies to both individual and business users globally. Contact Information Globtel Latvia […]<\/p>\n","protected":false},"author":1,"featured_media":933,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-3","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/lumisim.com\/es\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lumisim.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lumisim.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lumisim.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lumisim.com\/es\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":8,"href":"https:\/\/lumisim.com\/es\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":1645,"href":"https:\/\/lumisim.com\/es\/wp-json\/wp\/v2\/pages\/3\/revisions\/1645"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lumisim.com\/es\/wp-json\/wp\/v2\/media\/933"}],"wp:attachment":[{"href":"https:\/\/lumisim.com\/es\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}